After making a huge investment to consolidate its infrastructure into a single, all-IP network, CSL is preparing for the next transformational step — monetize the network and become a more customer-centric business.
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August 23, 2010
CSL plans to transform customer experience
August 19, 2010
Targeting Indian consumers
While historically the bulk of attention has been paid to India’s status as an offshore contact center giant, most recently enterprises have noted the commercial possibilities associated with onshore domestic CRM outsourcing desig
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Evolution needed in telecom sector
As someone who’s been in and around the telecom industry for a long time, I have seen sweeping changes over the years.
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August 5, 2010
Telecom Italia lays off 3,900
Italy’s largest carrier Telecom Italia has reached an agreement with the country’s communications union SCL CGIL over the redundancies of 3,900 workers.
The deal, unveiled yesterday, ends a two year standoff and will see an additional 2,220 workers that Telecom Italia hop
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July 22, 2010
Ericsson acquires Telefónica billing operation
Ericsson will take over the running of Telefónica’s pre-paid billing operations from October, in a seven-year deal covering 100 million subscribers.
The vendor has teamed up with Spanish IT firm Indra to take control of Telefónica’s billing syste
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July 21, 2010
Frameworx: Getting from there to here
Today’s communications world is not your grandfather’s, or even your father’s, communications world. What we used to call telecom is now a much broader industry that encompasses entertainment, Internet and web-based media and services and much more.
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Bill shock worse scourge than thought: FCC
The US Federal Communications Commission (FCC) recently released the findings of an agency survey on the consumer mobile experience. The survey indicated that 30 million Americans, or one in six mobile users, have experienced "bill shock," a sudden increase in their monthly bill that is not caused by a change in service plan.
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June 21, 2010
i-Cable makes the simple difficult
Bad customer service is everywhere, especially in the telco industry. But i-Cable in Hong Kong seems to excel like few others.
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June 17, 2010
Simply shocking
Telecom service providers must be wondering why they spend millions in marketing to attract customers when one case of "bill shock" manages to escalate them to notoriety worldwide for nothing! Sadly, it’s not the type of message they are hoping for.
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June 16, 2010
Finding your RA nirvana
We have witnessed the increasing importance of the revenue assurance function for a number of operators across the globe, but the underlying reasons for this trend vary widely by region. For North American telcos, the driving factor is revenue leakage from bundled services, while their European counterparts are struggling to gain revenues from new services such as content downloads.
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